Course Details

Course: frank™:Communication Skills for Exceptional Customer Service

frank™:Communication Skills for Exceptional Customer Service
Duration: 0 Hours Total Modules: 1 CE CREDITS: 1.0 Author(s): Carol Barton, DVM and Christina Dougherty, VMD

Description:
Communication is a core clinical skill in veterinary medicine. A number of basic skills have been identified that are key to the development and maintenance of exceptional customer service for all members of the practice team. Module 1 reviews basic skills with the focus on paraprofessional communication within the practice. Skills presented include: Open ended questioning, reflective listening, sign-posting, empathy and non-verbal communication.

Modules

Module 1: frank™:Communication Skills for Exceptional Customer Service

Duration: 1 Hours CE CREDITS: 1.0

Description:
Communication is a core clinical skill in veterinary medicine. A number of basic skills have been identified that are key to the development and maintenance of exceptional customer service for all members of the practice team. Module 1 reviews basic skills with the focus on paraprofessional communication within the practice. Skills presented include: Open ended questioning, reflective listening, sign-posting, empathy and non-verbal communication.

Price: $99.00